Introduction

Hagerstown Community College (HCC) faced the challenge of implementing a versatile technology solution to support various tutoring formats and student services. By adopting ConexED, HCC aimed to provide flexible and confidential tutoring, personalized support, and specialized assistance for diverse student groups. This case study explores the outcomes achieved, the challenges faced, and the innovative solutions deployed to enhance student retention and engagement through ConexED's platform.

Results

1. Increased Retention:
   • Direct Correlation: The percentage of tutoring interactions indicated a direct correlation between tutoring services and student retention.
   • Improved Retention Rates: Enhanced retention rates through effective use of ConexED’s platform.
2. Support for Specialized Programs:
   • Substantial Engagement: Specialized programs, including support for Student Athletes, Transfer students, and Disability Support Services (DSS), noted substantial engagement.
   • Versatile Support: Reflecting the platform’s ability to cater to diverse student needs.
3. Enhanced Student Engagement:
   • Ease of Scheduling: The ease of scheduling and attending tutoring sessions through ConexED led to increased student engagement and satisfaction.
   • Interactive Sessions: High-quality, interactive tutoring sessions that catered to individual student needs.
4. Data-Driven Decisions:
   • Informed Enhancements: Analytics from ConexED empowered HCC to make informed decisions to enhance tutoring services.
   • Effective Resource Allocation: Data-driven insights allowed for better resource allocation and support strategies.

Challenges

• Versatile Technology Solution: Implementing a flexible technology solution that could support various tutoring formats and student services.
• Detailed Analytics: The need for detailed analytics to assess and improve tutoring outcomes and effectiveness.

Solution

To address these challenges, HCC implemented ConexED’s versatile tutoring solutions. This approach provided critical insights into tutoring interactions and allowed for personalized and confidential support. Key actions included:

1. Flexible and Confidential Tutoring:
   • Adaptable Support: Many students preferred kiosk drop-ins and private 1:1 sessions for adaptable and discreet support.
   • Confidential Sessions: Ensured privacy and comfort for students seeking help.
2. Personalized Support with Reason Codes:
   • Customized Support: The platform’s reason codes enabled customized support for each student’s unique needs.
   • Tailored Assistance: Offered tailored assistance based on individual requirements.
3. Customized Tutoring for Diverse Student Groups:
   • Specialized Assistance: Provided specialized assistance to Student Athletes, Transfer students, and those requiring Disability Support Services (DSS).
   • Targeted Programs: Ensured effective support for various student groups with specific needs.

This case study demonstrates the significant impact of ConexED’s versatile tutoring solutions on enhancing student retention and engagement at Hagerstown Community College. By leveraging flexible technology, personalized support, and data-driven insights, HCC effectively modernized its tutoring services and laid a solid foundation for academic success.