Privacy Policy

Your privacy is an important factor that ConexED considers in the development of each of our products and services. We are committed to being transparent and open. This ConexED Privacy Policy explains generally how we receive information about you, and what we do with that information once we have it.

Except as set forth below, personally identifiable data you enter within the service is not made available or distributed to third parties, except with your express consent or at your express direction. In particular, the SERVICE will not give, sell or provide access to your personal information to any company, individual or organization for its use in marketing or commercial solicitation or for any other purpose, except with your express consent, at your direction, as is necessary for the operation of this site, or pursuant to one of the exceptions listed below.

Exceptions to the Privacy Policy

There are limited exceptions to the SERVICE privacy policy. When required by law to comply with any valid legal process such as a search warrant, subpoena, statute, regulation or court order, SERVICE will supply such information contained in your SERVICE account as SERVICE reasonably determines, based on the advice of counsel, it is legally required to supply. In addition, SERVICE may release specific information relevant to special cases, such as a physical threat to you or others or an attempted breach of security on the SERVICE site.

What Information Do We Collect About You and Why?
We may collect information about you directly from you and from third parties, as well as automatically through your use of our Site or Services.

Information We Collect Directly From You
Certain areas and features of our Site and Services may require registration. To register you must provide your email address and a password. We also may collect additional optional information from you, including your name, location, and phone number; however, you are not required to provide us with this information.

When using the SERVICE to communicate with College Counselors, Faculty or Staff via an online meeting, the SERVICE includes an option to record the meeting, including webcam audio and video and any shared screens. These recordings are used for auditing, training and quality assurance purposes and are never shared with anyone other than the parties that attend the meeting. All parties attending a meeting must agree in order to release recordings as viewable by any other party.

Information that We Collect About You from Social Networking Sites

You also may log into our Site and Application through Facebook, LinkedIn, Google or your institution’s Learning Management System (LMS). By logging in through Facebook, LinkedIn, Google or your institution’s Learning Management System (LMS), you are granting us access to your email address, your profile picture (if applicable) and first and last name. We store the information that we receive from Facebook, LinkedIn, Google or your institution’s Learning Management System (LMS) with other information that we collect from you or receive about you.

Information We Collect Automatically
We may automatically collect the following information about your use of our Site or Services through cookies, web beacons, and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit our Site and or use our Services; and the referring URL, or the webpage that led you to our Site, and the following: access time, browser type, domain name, IP address, page views and referring URL.


SERVICE collects personal information from you primarily for three reasons. The first reason is to perform a task on SERVICE, such as connecting you to an appropriate College Counselor as requested by you. The second reason is to enable you to submit in a convenient and efficient manner information that is likely to be needed when you consult with a counselor. The third reason is to enable SERVICE to respond to your questions or contact you when necessary in connection with the functioning of SERVICE. When the effective functioning of a SERVICE module does not require personal information, none is collected, and any such module can be accessed without opening an account or providing any personal data.

When you log on to SERVICE, your browser will automatically transmit to SERVICE’s server the IP address of your computer and type of browser you are using. Although your browser transmits the IP address of your computer, SERVICE does not associate this IP address with any personally identifiable information regarding you.

SERVICE does not collect any personally identifiable information other than what users submit and their browsers transmit.


SERVICE will use your personal identifying information to complete the following forms, to obtain information for you and to effect transactions on your behalf, in each case only upon your instructions to do so:

Request for counseling appointment.

Communication with counseling staff. Your personal identifying information may also be used for the following purposes:

We may use your identifying information to help diagnose problems with SERVICE’s server and to administer the SERVICE website.

Summary data representing a compilation of aggregate data representing SERVICE users may be collected by SERVICE and provided to various entities including colleges and other educational institutions represented on SERVICE. NO PERSONAL IDENTIFYING INFORMATION IS MADE AVAILABLE AS PART OF THESE SUMMARY REPORTS. Some examples of summary data are the number of monthly visitors to the site, the number of counseling appointments provided over SERVICE, and the SERVICE functions utilized by students in certain demographic categories.


Any time you request that we perform a task that involves a transfer of data, the data related to the performance of that task will be made available to a recipient you designate or to a service provider assisting us in completing that task.

SECURITY MEASURES TO PREVENT MISUSE OF INFORMATION ENTRUSTED TO SERVICE. SERVICE causes the data you input to be encrypted when in route between your browser and the SERVICE server and when in route between the SERVICE server and some other browser or server. This practice helps prevent unauthorized third parties from intercepting and gaining access to your private data during transmission over the Internet. SERVICE uses 128-bit, Secure Socket Layer encryption supported by all common browsers.

Data residing on the SERVICE server is password protected, and access is provided only to the account holder who created the password, anyone to whom that account holder entrusted the password, authorized staff of the CLIENT, and those employees of SERVICE who require such access to administer and maintain the SERVICE system or to provide requested customer support to users of SERVICE. Each SERVICE employee who has access to the data residing on the SERVICE server has agreed in writing to respect the privacy of all such personal data.


A cookie is a small file that a website transfers to a user’s computer, which may then be stored on its hard drive. SERVICE uses cookies to remember you and keep track of your session when you are logged on to SERVICE. Cookies enable you to maintain continuity as you move from page to page on SERVICE and to avoid the nuisance of being asked to provide the same information repeatedly. Cookies also allow us to make sure that only your browser can exchange information regarding your account with our servers.

The cookies used by SERVICE are set when you log on to SERVICE and are erased when you log off SERVICE or completely close your browser. No cookies are transferred to your computer if you do not log on to SERVICE. If you click the “Remember Me” box on the log-in page, the cookie will persist for 30 days after closing your browser session. Cookies cannot be used to steal personal information or to gain access to information that you did not directly provide.

SERVICE hosts links to other sites or resources, and you may link to one of those sites or resources for a variety of purposes, such as visiting an official college website or researching career and employment information. These sites and resources have privacy policies that may differ from that of SERVICE, and for your protection, we recommend that you read and understand the privacy policy at any website prior to providing personal information on that website. The CLIENT and SERVICE are not responsible for the privacy practices or the content of any websites to which SERVICE links or for the conduct of persons operating those websites. SERVICE, CLIENT(s) do not have control over such external sites and resources, and shall not be liable for any content, advertising, products or other materials on or available from such sites or resources. In addition, SERVICE, the CLIENT(s) shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, advertising, products or materials on or available through any such site or resource.


You may update, otherwise modify or delete from the data stored on SERVICE any personal information you previously provided. To modify personal information, submit a request to SERVICE PROVIDER at or call 801-935-4244.


This privacy policy may be amended from time to time to reflect changes in SERVICE data and technology, applicable laws and regulations, and self- regulatory standards and policies. If changes are made to this Privacy Policy concerning use of your personal information, we will notify you by means of a message to the email address provided by you when registering to You may object to any new terms by having SERVICE terminate your account as described above. Otherwise continued use of the website will be deemed acceptance of any new terms. Thereafter, the new privacy policy will apply to all information previously submitted or subsequently submitted by you through the website, except to the extent such use is prohibited by applicable law.


If you have any questions about this Privacy Policy and the privacy practices on this site, you may contact us at: or call 801-935-4244.